Return Policy

Return & Exchange Policy

At Zintrise Altovise, we strive to deliver high-quality, custom-made products designed to meet your expectations. Please review our return policies based on the type of product you purchase.

Apparel

All apparel items are custom-made to order. As such, we do not accept returns or exchanges on any apparel. Please be sure to select the correct size, color, and design before completing your purchase.

Cotton Accessories

For cotton accessories, including but not limited to bags and similar items, we also do not accept returns or exchanges as these items are custom-made upon order. Please verify all details before making your purchase.

Other Accessories

For all other accessories, we are pleased to offer a return option. If you’re not completely satisfied with your accessory purchase, you may return it within 30 days of receiving the product. Items must be returned in their original condition to qualify for a refund. Please contact us to initiate the return process, and we will arrange for the return at no additional cost to you.

Shoes

If you are not fully satisfied with your shoes or if the size is incorrect, you may return them within 30 days of receiving the product. Shoes must be returned in their original, unworn condition to qualify for a full refund. Please contact us to initiate the return process, and we will handle the return at no additional cost to you.

Need Assistance?

For any questions about your order, our customer service team is here to help. Your satisfaction is our priority at Zintrise Altovise. Please contact us at hello@zintrisealtovise.com.